EAT C-Sharp
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Keep the Box
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How To Receive a Motor Freight Order
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Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
- Measure entrances and hallways to ensure your item will fit
- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
The C-Sharp packs one heck of a lot of technology into its price tag. Various cartridge options, a heavy platter with a ceramic bearing, 10" carbon tonearm, and external speed control unit give you an amazing combination. EAT's special damping technology will keep both external noise and motor noise away from your records. Plus it will look like a true work of art sitting on your audio rack with its striking European styling. Just do some stretching before you set it up because this jewel weighs in at 30 pounds!
The High Notes
Super Dense Resonant Damping Base
Carbon Fiber Tonearm
Outboard Speed Control Unit
Company & Product Overview
With vinyl sales the highest they've been in decades, there is certainly no shortage of turntables on the market to choose from. While roaming the halls of CES 2017, we came across a product lineup fairly new to the US that caught our attention for it’s very high build-quality and attention to detail. When we walked into their suite, EAT was a name we had heard for years, but we had never had the opportunity to take a hard look at their products. After hearing the history of the company, we knew we were in good hands.
EAT is an acronym for European Audio Team. In the 1990’s demand for high-quality vacuum tubes was on the rise. A company called VAIC located in the Czech Republic was making waves for some amazing handbuilt tubes. Jozefina Lichtenegger was getting her MBA in Economics and interestingly enough, her sister was married to the owner of VAIC. She started helping out the family business and their reputation grew. After almost 16 years making tubes, VAIC faded away but Jozefina arranged a buyout of Tesla Vrsovice, a large tube maker in Prague, to continue with production of these great tubes. Soon after this, she designed a tube phono stage and tonearm and EAT was born.
This was followed by some very well made high-end turntables. In 2003, while Jozefina was looking for distributors, she met Heinz Lichtenegger, the director of Pro-Ject Audio Systems. Pro-ject is one of the largest high-performance audio manufacturers in the world today and their Debut Carbon turntables are legendary for their great performance and value. They have a huge factory in Prague.
They were soon married and quickly drew a line in the sand, agreeing not to create competing products and to run their businesses separately. EAT does benefit, however, from having the large-scale Pro-ject production facilities available to them. It really is a great story, and EAT today still hand blows some of the best vacuum tubes in the world.
While it’s more of an entry model in their lineup, the C-Sharp turntable, which we will be reviewing today, is by no means an entry-level turntable. It’s an extremely well-made manual turntable that even comes with a $1,000 Ortofon Quintet Black moving coil cartridge. It is also the best-selling turntable in EAT’s lineup of tables which run from $1,495 all the way up to around $20,000.
Design & Build Quality
When we first looked at the EAT turntables, two things really impressed us -- the great looking design and the superb build quality. They just exude European precision. Like many of our favorite turntables, the C-Sharp is a fully manual turntable. This means to operate it you’ll turn it on, manually lower the tonearm using the damped cueing lever, then at the end of your record, use the cueing lever again to raise the arm. At Audio Advice we prefer manual tables for their simplicity. There’s an argument to be made that the lack of mechanical parts also prevents issues such as resonance from affecting the tables great sound.
The look of the C-Sharp is quite stunning. Unlike many high-end turntables, the C-Sharp is elegant and relatively low-profile. The carbon fiber plinth sits in a high-gloss black base with a thin edge. The platter is much larger than a 12” record and tapers up to the high tech mat. A substantial record clamp is included in the box. The tonearm is also a work of art, constructed from carbon fiber and highly-polished aluminum components. The whole thing looks like something you would expect to find under the hood of a $1m race car!
As soon as you begin to interact with the C-Sharp it quickly becomes clear that build quality it is second to none. This is to be expected for it’s nearly $3,500 price point, but it’s just an incredibly well put together table.
Features & Technology
The low profile base of the C-Sharp is made out of the highest density MDF available. The ultra-low-noise motor is mounted to the base along with 10 cone-shaped damping feet made out of a new high tech energy absorbing material called TPE (Thermoplastic Elastomer). The plinth constructed from a sandwich design of carbon fiber over MDF. The base has three adjustable feet, which allow you to get things perfectly leveled.
The main platter bearing sits on the carbon fiber plinth which is supported by the TPE columns. This makes for a great isolation system. If you gently push down on the plinth, you can even feel the spring of these columns. The combination of these features limits the amount of noise able to get back into the system, maximizing the sound quality.
The turntable bearing is one of the most unique designs we have seen. It is an oversized inverted design with a resonance-free ceramic ball bearing on top. The larger inner platter has a massive brass bearing which sits on top of the ball bearing and also extends above the inner platter to provide a perfect fit for the substantial outer platter. Everything fits together with incredible precision! Any vibration noise that does make its wait though is just transferred out to the TPE columns. Quite a brilliant design.
The main outer platter is very heavy, coming in just an ounce shy of 11 pounds! When you flip it over, see why they made it larger than an LP. The outer perimeter is a weighted ring to give it a flywheel effect. The main platter itself is another sandwich-type design, this time with a very inert aluminum sandwiching some more TPE material. The part of the platter that contacts the record is constructed from recycled records! Topping the platter is a threaded spindle for the included heavy-duty machined record clamp.
To be honest, it’s a little scary during the setup process, trying to center an 11-pound platter on the inner platter. It’s a precision fit, so you’ve got to get it line up just right. Be careful not to mash your fingers as you lower it. The good news is that it fits perfectly and you should really only have to do this the first time you set it up. We recommend you attach the clamp, screw it on firmly, and then gently lower it down while holding it by the clamp.
Even the belt is a bit exotic. It’s constructed from a special antistatic rub, is round like many ultra-high-end turntable belts, and is polished for uniformity.
Like the rest of the turntable, the tonearm also has a ton of great technology buried inside of it. It’s a combination of a unipivot tonearm and traditional pivot design with the middle bearing being a unipivot. When you move it around, you can’t feel any play at all, which is something we look for. It also is virtually friction-free. The arm tube is made of carbon filled with a special silicone grease to damp out any resonances. This arm can fully support just about any type of high-end cartridge you would want to use, which our customers love.
The tonearm has fully adjustable vertical tracking height. You’ll need a stylus pressure gauge to set the tracking force as it is all gravity and there are no markings on the counterweight. Fortunately, a very nice one is included with the table. The anti-skating is a very clever gravity design as well, but you’ll need some pretty good eyesight to get it all set up properly. It has to screw into the side of the tonearm base, then wrap around. Once it's set up, there is no risk of it getting changed, like some gravity designs, but is just a little trickier to start with. Of course, if you purchase your C-Sharp from Audio Advice, we will do all of this for you.
The external power supply is fully isolated and easily allows you to switch between 33 and 45. It has an AC generator built in for totally clean and stable power to the motor.
Finally, the package we are testing comes fitted with an Ortofon Quintet Black. When you consider the C-Sharp without a cartridge is $2,995 and with the $1,000 Quintet Black, it's $3,495, you get a $500 savings buying the package -- an incredible value.
Performance
We had recently set up a nice system to run our new Golden Ear Triton Reference using a PrimaLuna Dialogue integrated amp and the Sutherland Duo phono stage. We decided that this would be a fun rig to use to test out the EAT C-Sharp. First off, that combo sounds just amazing! The Tritons have a powered sub built in and the Prima Luna had no trouble driving them. The system provided an incredibly warm, rich sound -- just as we would expect.
We set up the Sutherland for 100 ohms and set the gain to 60db and started spinning some vinyl. The first thing we noticed was the great deep bass extension. We had on a Norah Jones record with some acoustic bass. Not only was it deep and full, but you could hear all of the harmonics of the instruments. The way her voice floated dead center with such a great sense of effortlessness.
Dynamics were also outstanding, especially on an old Judds album, Why Not Me. This one was really fun to listen to. Changing over to some Miles Davis Kind of Blue was just stunning. Every instrument stood out in a huge soundstage, yet each one was the right size and precisely located, never wavering. We finally cued up one of our favorite LP’s for rhythm and pacing, John Cougar’s “Pink Houses” cut from his Uh-Huh album. The C-Sharp passed this test with flying colors as we had our feet tapping within the first few bars!
Using the C-Sharp is a great experience as well. You drop the weight on the center spindle and give the center portion a spin to lock it in. Push 33 or 45 on the speed control box, wait until the light stops flashing to indicate things are up to speed and then lower the tonearm. The Quintet makes cueing up songs very easy as its square body makes it easy to line up the groove you want to land in.
We just loved using the C-Sharp!
Overall Recommendation
We sell turntables at all price points, so we certainly understand that a $3,500 turntable isn’t for everyone. With that being said, if you are serious about your vinyl and want something that has tons of great engineering, incredible sound, sleek, elegant good looks, and is a real pleasure to use, the EAT C-Sharp turntable should be on your shortlist. Just remember to find a sturdy shelf to set it on, as the table weighs in at 30 pounds!
Details & Specs
On this base the ultra low noise motor is mounted as well as 10 damping feets out of energy absorbing TPE (Termoplastic Elastomers = Hightech high energy absorbing damping material). The cone shape TPE columns carry a sandwich subchassis out of Carbon Fiber and MDF composite with ultimate rigidity.
