Cambridge Audio OPEN BOX CXA81 Integrated Amplifier - Excellent Condition
Cambridge Audio OPEN BOX CXA81 Integrated Amplifier - Excellent Condition
Free Shipping On All Orders, No Minimums.
We offer free 2-day shipping on most products within the continental US.
Weekdays - Orders placed by 2pm EST ship same day. Orders placed after 2pm EST will ship the following business day.
Weekends - Orders placed on Saturday and Sunday will ship Monday.
Orders requiring motor freight delivery may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.
Orders that contain items that are currently backordered, special order, or out of stock will ship complete once all items are in-stock unless otherwise requested.
If you need it faster, you will have the option of choosing a quicker shipping option when you checkout on the website.
At this time, we do not ship internationally and orders to Hawaii and Alaska may incur an additional shipping charge. Please contact us at 888.899.8776 or email support@audioadvice.com to confirm.
Rerouting and Address Changes
We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
- Measure entrances and hallways to ensure your item will fit
- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
-
Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
Company & Product Overview
Cambridge Audio’s first product way back in 1969 was an integrated amplifier. Cambridge Audio, as you might have guessed from the name, came from a group of young engineers/music lovers who met while studying at the famous UK university. They were the first company to use a toroidal power transformer in an integrated amp and they carry that tradition forward today. Cambridge Audio has always been all about making the best sound value for the money while creating products meant to last for decades. A pretty cool fun fact is that every Friday afternoon, they treat the UK team to a live concert which really keeps them connected to the importance music has in our lives.
Today’s review is on the Cambridge Audio CXA81, the top of the line integrated amp in their new CXA series. What is an integrated amp you might ask? Back in the early days of audio, many people bought a stereo receiver, which had an FM radio, a preamp (the part that lets you choose inputs and change the volume), and a power amp (the part that drives your speakers). If you remove the FM radio you have an integrated amp.
With streaming music becoming so popular, we have seen a huge increase in demand for integrated amps over receivers in that last several years. You simply add a music streamer to an amp and away you go. With most streamers and TV’s having some sort of digital output, we’ve seen a lot of integrated amps add DACs (digital to analog converters) to allow an easy way to improve your digital sound. The Cambridge Audio CXA81 has all of these features and a few more as you will learn about in this review.
Design & Build Quality
Cambridge continues the great look of the previous CX series with the tapered front panel giving the unit a look like it is floating on your shelf. The new series also moves to a Lunar Grey color similar to what you see in the Edge models.
The easy to understand yet elegant front panel includes a large volume control, selection buttons for your sources, an A/B speaker selection button and a mini headphone jack. One thing that was slightly disappointing is the fact Cambridge removed tone controls from the new series. However the improvement in sound is nothing short of striking, so it seems they were going for pure performance with the upgraded models.
We were happy to see Cambridge continued the tradition of printing all of the rear labels both right side up and upside down. If you have ever leaned over a piece of gear trying to read labels upside down, you’ll really appreciate this additional printing on the rear, we sure do!
The way things fit together and feel on the Cambridge Audio CXA81 is pretty incredible for its price point. The volume knob has a very solid feel and the rear connections are top-shelf. We were especially impressed with the beefiness of the speaker binding posts. Cambridge Audio has always designed and engineered their gear in the UK then has it manufactured in the same facility they have used for almost 25 years rather than just farming it out to the low bidder. This philosophy has enabled them to have very consistent products over the last few decades. And speaking of decades, we think the build quality level on the Cambridge Audio CXA81 is so good, that is probably how long it will last!
Features & Technology
The connection set on the back of the Cambridge Audio CXA81 enables it to be the heart of a pretty large set of system components. Connection wise you’ll have 4 RCA analog audio inputs, 1 balanced audio input, 2 Toslink digital inputs, on coax digital input, a USB input, plus the amp now includes Bluetooth. You’ll get a set of preamp outputs and a subwoofer out. This gives you a great expansion option for adding a larger power amp later if needed. For control, you’ll still find the Cambridge proprietary connections with the addition of two sets of triggers, an external IR input connector, and an RS232 control connector. There is even a ground lift switch on the USB input in case that connection caused hum, very cool!
Taking a deeper dive into the ability of the digital connections will bring a smile to Hi-Res file lovers. Cambridge made a huge upgrade to the DAC’s in the new CXA series using an ESS Sabre ES9016K2M DAC which improved USB support up to 32-bit/384kHz and DSD256 quality. We had complained about this in the earlier model and boy did they ever improve it! The HD Bluetooth aptX HD Bluetooth receiver is now built-in (with the old model it was an optional dongle) and it's capable of 24-bit/84kHz audio files.
On the more legacy digital inputs, the coax input will handle up to 24bit/192kHz and the two Toslink inputs will work on up to 96kHz. The new DAC not only enables support of much Hi-Res files but offers much better audio quality than the previous model.
To keep a clean layout and minimize button clutter on the front panel, they took an interesting approach to selecting sources. For example, most inputs just go directly to the button press, but they combined the analog one input which has two actual potential sources. The button changes color from red to blue with each press, red indicating balanced. They did the same thing with the USB and Bluetooth inputs. Red for USB and blue for Bluetooth. This did bite us the first time we tried the RCA input one, we forgot we had it on balanced, but once you get used to the color you’ll be fine.
You’ll notice the absence of a built-in phono preamp. We asked Cambridge about this and they felt someone getting an amplifier that sounded this good would likely want a better phono preamp than the typical built-in type. We wholeheartedly agree! Cambridge actually makes two great ones that are very reasonably priced, the Solo and Duo. The Solo will handle moving magnet type cartridges and the Duo will do both MM and MC.
Finally, we like the addition of a preamp output. This gives you the ability to add a larger power amp down the road and use the CXA81 as a preamp. Sitting next to the preamp outs is a single subwoofer out. This is handy for a smaller pair of bookshelf speakers that would naturally roll off if you wanted to add a sub, but there is no crossover built into the CXA81 to roll the bass out of the main speakers.
All of the inputs on the Cambridge Audio CXA81 give you lots of ways to connect to both current and legacy type audio components. The multitude of analog inputs gives you options for one or even two phono stages, a legacy FM tuner and even a cassette deck or reel-to-reel. The USB DAC is now perfect for using a laptop for your Hi-Res Audio files or ripped CD files. If your CD player and or streaming device has digital outs, you’ll more than likely get better sound by using the great DAC’s built into the CXA81. It will definitely improve the audio on a Sonos, Heos, Bluesound or anything similar.
If your TV has Toslink digital out (and most do now), connecting it to one of the Toslink digital inputs will allow you to use your better stereo speakers for improved TV audio. Bluetooth HD is the icing on the cake. Recent statistics are showing Bluetooth is now the most popular audio source in most homes and we love the fact Cambridge has included it with as high a resolution as possible from Bluetooth HD!
The CXA80 model the CXA81 replaces quite frankly had an incredible sound for the money. From the first moment we heard it a few years ago, we fell in love with the way it just drew you into the music. We really wondered what Cambridge could do to improve the analog preamp and power amplifier section. The design of the CXA80, which had the goal of keeping down the number of components in the signal path, led to their Edge series. The Edge amp only has 14 components in the signal path. Cambridge Audio spent lots of time listening to new parts that had become available to tweak the sound of the CXA80 even further.
They wound up improving on most of the op-amps in the signal path and upgraded the capacitors used in the preamp and power amp sections of the Cambridge Audio CXA81. Whoever did all this listening and testing deserves a gold star as the improvements are not subtle but huge! If the CXA80 drew you into the music, the CXA81 grabs you by the collar and makes you sit down and listen!
As we said earlier, Cambridge Audio pioneered the use of toroidal transformers which is totally obvious right in the middle of the amp. Not only is it a massive transformer, but it has separate taps for the right and left channels giving you what is almost a dual mono design. And for under $1300, wow! Using this type of design improves stereo separation for great imaging.
You may look at the power rating on the CXA81 and think 80 watts per channel is not that much. Nothing could be further from the truth! With the massive power supply and its ability to drive just about any kind of load, the 80 watts of the CXA81 will make most speakers really come to life. Cambridge Audio, like many high-performance audio brands, focuses on having lots of current reserve and super clean power. We’ve found over the years that this approach always gives the best possible sound.
Being the audio geeks that we are, we had to pop the cover and peek inside at how the Cambridge Audio CXA81 was laid out. First, you can really see all of the support circuitry that surrounds the audio path to give the CXA81 its incredible sound. We even saw some circuit board isolation techniques we normally see on more expensive products.
Performance
In the world of audio, we’ve learned there are some products that grab your attention because they just flat out sound bad and another, smaller category of products that from the very first note make you smile and turn up the volume. The new Cambridge CXA81 is in the “make you smile” camp! From the first notes, we knew we had another extremely musical product from Cambridge on our hands.
We paired it up to start with on a set of B&W 704 tower speakers and used the Cambridge CXC CD transport as the source. There is something about great British sound that lets all of the emotions of the music through without adding any coloration that is just so much fun to listen to. When you add in how well it portrays dynamics, you are drawn further into the sound.
On tracks with a lot of deep bass information and impact, the CXA81 sailed through, controlling the 704’s about as well as anything we had heard. Flipping the coin, articulate, light bass details shined through as well.
One thing that really struck us was the clarity of the CXA81. Every single instrument is in its own space and very easy to pick out even when you have a few tracks of overdubbed guitars like on Fleetwood Mac’s Landslide. Flip over to a raucous Alanis Morrisette cut like Citizen of the Planet and the amp holds together on the complex sections with zero sense of strain.
Cambridge tells us they want their employees to be connected to the way music can move you. By providing free concerts to the entire company every Friday they keep this idea front and center. When you spend some time with the CXA81, you’ll see it is full of this DNA. It portrays music in a way that makes you want to find your favorite tracks and hear them again for what feels like the first time. We have always felt products that allowed all of those subtle emotional details the performers portray in a live concert to shine through, will stand the test of time and be extremely enjoyable for decades. Cambridge Audio, with the new CXA81, has put another model into that hallowed audio category!
Overall Recommendation
We feel the CXA81 can satisfy a wide range of music lovers. Please don’t write it off because it seems either a little too expensive for you or on the other hand too inexpensive to be really good. Anyone looking for an amplifier to be the heart of a great system in the $700-$2000 price range needs to give the Cambridge Audio CXA81 serious consideration. It is worth the extra step up if you are on the lower end and sounds simply incredible for $1300. Plus with its great array of inputs, you will likely never outgrow it. You’ll be able to drive most speakers with ease and you’ll get sound that makes you forget about the components and enjoy your music.