Sonos Five
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We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
- Measure entrances and hallways to ensure your item will fit
- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
Immerse yourself in music and more with Five, the high-fidelity speaker for superior sound, tuned by renowned producer Giles Martin. Experience deep bass and an ultra-wide soundstage, and stream high-resolution audio. Use the line-in port to connect your turntable or another device, and enjoy simple control with the Sonos app or Apple AirPlay 2.
The High Notes
TruePlay Tuning
Amazing as a Stereo Pair
Access the Most Music
Company & Product Overview
It’s been almost 20 years since Sonos first rocked the world with their unique concepts on how to experience music. Move ahead to 2020 and Sonos has become one of our favorite brands for their great software, products that are simple to use, and incredible sound for their size and price. Not to mention, their designs look great in just about any setting.
The Five descends from the very first Sonos all in one speaker, the S5 which was introduced in 2008, and later updated in 2015 to the Play:5. What is pretty amazing is the fact the brand new Five sells for the exact same price the original S5 did back 12 years ago, yet sounds miles ahead of it!
Design & Build Quality
The Five is a sleek box with rounded edges available in a monochromatic black or white finish. As with all Sonos products, build quality is very high. Just as an FYI, at Audio Advice we are very diligent about tracking failure rates of the products we sell. We don’t like things that break or that are hard to use! Sonos products have by far and away the lowest failure rate of anything we sell. This is probably because they actually test every single piece as it comes off the line, rather than random samples. Plus, they way over-engineer things to last for decades.
For great stereo sound, the Five is designed to sit horizontally on your shelf or tabletop. It is physically pretty stout at 14 pounds and is a little over 14” wide, about 8” tall, and 6” deep. If you want even better sound, two Fives can be set up as a stereo pair. In this case, you would set them both up vertically and the speaker's smart software will adjust the audio, pretty neat!
Overall, when you pull a Five out of the box, you will probably be like us and be super impressed with the quality of the fit and finish.
Features & Technology
First and foremost, the Sonos Five is designed to provide you with room-filling, high sound quality. But not far behind is the Sonos music app that lets you explore more music streaming services than any other app out there. We applaud Sonos for the way they keep improving their control app as they just updated it to a new Sonos S2 version, which works with the new Five. The new Sonos Five has much faster processors and more memory built-in that enhance its current performance and allow for future improvements.
From a connection standpoint, you’ll be able to stream just about any service with the Five, and with its analog input, you could connect a turntable (with a built-in phono preamp) or other legacy audio source. If that were not enough, Apple Airplay 2 is built-in as well.
While most people will use the Sonos app for control, there are some quick touch controls on the top of the unit for play/pause/mute and swiping for track skip/back. Voice control is also available for this great wireless speaker with Amazon Alexa or Google Assistant.
There are 6 separate fine-tuned amplifiers inside the Five that power the six speakers. To provide room-filling stereo sound from a single box, Sonos points one tweeter (the high-frequency speaker) straight out, while the other two are pointed at an angle on each side, which projects a very big sound. These are coupled to three mid-woofer drivers that can move very far to give you big, full bass. One thing that will surprise you is how much output a single Five can put into a room, it is quite powerful.
Sonos and Audio Advice both believe the room has a huge impact on your sound, which is why we love Sonos Trueplay which is included with the Sonos app. This walks you through steps that play a series of test tones to fine-tune the Sonos Five for your room. Trueplay only works on iOs devices as they have consistent microphones. The difference to our ears is pretty amazing. Should you wish to further fine-tune your sound, the app has eq settings for bass and treble.
Performance
When you consider its price, the Sonos Five is one very impressive all in one speaker. It has a warm, rich sound with the ability to play very loud, yet it still sounds full at very low volume levels. The fact that it is under $500 with 6 individually powered speakers with Trueplay for room fine-tuning built-in, is very pretty amazing. Nothing else we can think of has all of this for the cost of a Sonos Five.
We love the fact you can later add a second Five for a great stereo pair of wireless Sonos speakers and if you really want to smile, add a Sonos Sub!
The app allows you to easily find music and create favorites, but really shines when you have more than one Sonos product in your home. This brings multi-room audio to a new level with the way Sonos allows you to group rooms and control volume.
Overall Recommendation
The smart speaker market is certainly crowded with products from both huge tech companies and smaller niche companies. Sonos strikes a wonderful balance of having a large engineering staff on hand to keep up with tech and their great app, while also devoting a good portion of their R&D towards better sound. The Five truly is a world-class, high-performance music speaker.
When you add in their super to easy use app and the fact you could later add another Five and/or a Sub, you have a product that can grow with you should you decide you want even better sound. Highly Recommended!
Details & Specs
When you buy from Audio Advice, we’re also including an exclusive “Tips & Tricks" video that walks you through the setup using the Sonos S2 app, available only to Audio Advice customers. This video will give you some additional key tricks, and a few other tips to help you get the most out of your audio gear.
Deep bass
Five's unrivaled acoustic design features three high-excursion woofers within a sealed architecture that eliminates reverb and echo.
Ultra-wide soundstage
Two precisely-angled side tweeters create spatial extension and rich stereo sound, whilst a center tweeter optimizes vocal playback
Smart stereo sound
Place a single speaker horizontally for stereo sound. Pair two speakers in an upright position and each automatically adjusts to mono for more detailed stereo separation and an even wider soundstage.
Line-in and play
Connect your turntable, CD player, or other devices directly to Five using the 3.5 mm line-in port.
Customized sound
Trueplay™ puts the speaker-tuning capability of the pros in the palm of your hands, adapting and optimizing the sound of the speaker to the unique acoustics of the room.
Apple AirPlay 2
Stream sound directly from your iPhone or iPad and ask Siri to play Apple Music.
Humidity Resistant
Five can withstand the moisture of bathrooms and covered patios.
Capacitive touch controls
Play, pause, skip tracks, adjust the volume, and group rooms simply by tapping or swiping the top of the speaker.
Automatic software updates
Experience better sound, new integrations, enhanced security, and more reliability with regular platform updates.
WiFi
Stream via your WiFi network, and wirelessly connect more Sonos speakers to expand your sound system.
Voice control
Wirelessly connect a voice-enabled device, such as an Amazon Echo Dot or Google Home Mini, for hands-free control of your music and more.
Simple setup
Go from unboxing to listening in minutes. Just plug in the power cable and open the Sonos app.
Expand your sound system
When you're ready, wirelessly connect more Sonos speakers and enjoy listening in more rooms.
- High-fidelity sound for music and more
- Works with all your streaming services and Apple AirPlay 2
- Supports high-resolution audio
- Line-in port for connecting a turntable or other device
- Versatile design with smart orientation sensing
Key Features
- Deep bass
Five's unrivaled acoustic design features three high-excursion woofers within a sealed architecture that eliminates reverb and echo. - Ultra-wide soundstage
Two precisely-angled side tweeters create spatial extension and rich stereo sound, while a center tweeter optimizes vocal playback - Smart stereo sound
Place a single speaker horizontally for stereo sound. Pair two speakers in an upright position and each automatically adjusts to mono for more detailed stereo separation and an even wider soundstage. - Line-in and play
Connect your turntable, CD player, or another device directly to Five using the 3.5 mm line-in port.
Features
- Customized sound
Trueplay™ puts the speaker-tuning capability of the pros in the palm of your hands, adapting and optimizing the sound of the speaker to the unique acoustics of the room. - Automatic software updates
Experience better sound, new integrations, enhanced security, and more reliability with regular platform updates. - Expand your sound system
When you're ready, wirelessly connect more Sonos speakers and enjoy listening in more rooms. - Apple AirPlay 2
Stream sound directly from your iPhone or iPad and ask Siri to play Apple Music. - WiFi
Stream via your WiFi network, and wirelessly connect more Sonos speakers to expand your sound system.
Approximate Dimensions
- Length: 14.33"
- Height: 8.03"
- Depth: 6.06"
Approximate Weight
- Unit: 14 lbs
- Shipping: 17 lbs
Warranty Information
- Manufacturer Warranty (authorized online retailer): One Year Parts and Labor
